Which transfer should I request?
An airport transfer is a journey between the airport and your accommodation. Start by deciding whether you need an arrival transfer, a departure transfer, or both. If your holiday includes two hotels, list the move between them separately. This gives you three clearly defined journeys instead of a single request with several possible interpretations. Palmway focuses on airport and hotel-to-hotel transfers.
Which details affect the vehicle?
Include every passenger, including infants, and count large suitcases separately from cabin bags. Add a folded stroller, wheelchair, golf bag or other bulky equipment to the list. A vehicle with enough passenger seats may still have too little luggage space. For child seats, provide each child's age, height and weight, then ask for the requested equipment to be confirmed in writing.
Is landing time the same as pickup time?
Give the flight number and the local date on which you land in Mauritius. Immigration, baggage collection and any assistance arrangements happen after touchdown, so an airline arrival time is not a promise that you will immediately reach the vehicle. Ask where the meeting will take place, how to contact the driver, and what the agreed waiting arrangements cover if you are delayed inside the terminal.
What should my confirmation contain?
Before travelling, check that the confirmation shows the correct hotel, passenger count, luggage, requested seats, journey price and currency. Read the payment, change and cancellation conditions provided for your booking. Save a copy on your phone that you can open without a connection. If your airline changes the flight or your hotel changes, send the new details and obtain an updated confirmation rather than relying on an earlier conversation.
Useful questions
Is an enquiry the same as a confirmed transfer?
No. Wait for an explicit booking confirmation showing the accepted journey details and terms.
Can I arrange a hotel change as well?
Yes, request the hotel-to-hotel journey separately with both property names, the date and your preferred pickup time.