What should I check before my flight?
Check that your transfer confirmation shows the correct arrival date, flight number, accommodation and lead passenger’s name. Keep the meeting instructions available offline, along with your booking contact.
Where do I meet the driver after landing?
Complete immigration, collect all checked luggage and pass through customs before following your confirmed meeting instructions. If your booking includes a name-board meeting, look for the name shown in your confirmation.
Meeting arrangements can change with airport operations. Use the precise instructions sent for your booking rather than relying on an unverified meeting desk or door number.
What should I do if I cannot find the driver?
Stay in a safe public area and contact the number on your confirmation. Describe your location and any signs nearby. Do not leave with someone who cannot confirm your booking details.
Tell your booking contact if baggage is delayed or a passenger needs extra time. Keep everyone together while the meeting is clarified.
Your questions
Should I give my flight landing time or expected exit time?
Provide the scheduled landing time and flight number. Your confirmation should explain how the pickup and waiting arrangements relate to your flight.